Privacy policy

Last updated: February 9, 2025

This Privacy Policy describes how STAIRZ (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.stairz.it (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Use of Shopify Services

Our Site is powered by Shopify, which acts as a data processor on our behalf. Shopify collects and processes certain personal information necessary for the operation of our store, including order fulfillment, payment processing, and analytics. Shopify’s Privacy Policy can be found here: https://www.shopify.com/legal/privacy.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, security questions and other information used for account security purposes.

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve and personalize your experience on our Site. You can manage your cookie preferences through your browser settings. For specific information about Shopify’s cookies and tracking technologies, please visit: https://www.shopify.com/legal/cookies.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, send notifications related to your account, and manage your account. Shopify facilitates these transactions as our e-commerce platform.

  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending advertising communications. If you are an EEA resident, we require your explicit consent to send you marketing communications.

  • Security and Fraud Prevention. We use your personal information to detect and investigate possible fraudulent or malicious activity. If you believe your account has been compromised, please contact us immediately.

  • Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services.

How We Disclose Personal Information

We may disclose your personal information to:

  • Service providers and vendors, including Shopify, for processing payments, order fulfillment, and customer support.

  • Marketing partners, for promotional communications, subject to your consent.

  • Legal authorities, where required by law.

Your Rights

Depending on your location, you may have rights regarding your personal information, including access, correction, deletion, and data portability. You can exercise these rights by contacting us at info@stairz.it.

International Users

Your information may be transferred outside your country. Where applicable, we rely on legally recognized data transfer mechanisms, including Standard Contractual Clauses.

Contact

If you have any questions about our privacy practices or this Privacy Policy, please contact us at:

Email: info@stairz.it
Address: Via Antonio Canova 6, Treviso, TV, 31100, IT

For the purpose of applicable data protection laws, we are the data controller of your personal information.